When an troubling incident occurs at your facility, we need to hear about it. Help us mobilize our expert resources to your defense. Remember, the best time to make a measurable difference in the cost of a claim and affect the outcome of an incident is within the first hours or days after the event occurs. Let us assist your staff with communication with the family, investigation of the incident, and documentation for state and local authorities.
Remember - we are on your side! You are not penalized for reporting incidents to us! On the contrary, our underwriters give credits to those facilities that keep in touch with us.
Incidents to Report:
- Unexpected resident or visitor death
- Serious injury to resident or visitor
- Medication or treatment error leading to serious injury
- Suspected physical abuse and/or neglect
- Attempted or actual suicide by resident, visitor, or staff
- Resident to resident altercation resulting in injury
- Regulatory survey with immediate jeopardy citation
When an Incident Occurs:
- Administrator or designee notifies physician and family or guardian
- Initiate an incident report with objective information only
- Document the medical record with objective information
- DO NOT refer to the incident report in the medical record
- Make no admission of liability or promises to reimburse
- Summarize witness statements as part of the investigative process
- Report the incident
