Ever felt like your concerns about Medicare Advantage plans were going into a black hole? You’re not alone, and now there’s finally a better way to speak up.

CMS has just released a new online CMS provider complaint form for Medicare Advantage (MA) issues. This long-awaited tool lives inside the CMS Health Plan Management System (HPMS). It offers a clearer way for senior living communities to report concerns.

Right from the start, the CMS provider complaint form helps document delays, denials, and contract disputes. It isn’t just a place to vent. It gives CMS real-time oversight and increases accountability. According to the AHCA/NCAL blog, submitted complaints are now visible to CMS regional offices and oversight groups. That means provider voices can be heard more quickly and clearly.

To use the form, log in to the HPMS portal. Then click the new “Provider Complaints” link under the Monitoring tab. The CMS guidance page walks providers through the process. It also explains how to contact CMS directly, without going through the MA plan.

Why does this matter? Senior living communities often support residents affected by MA plan decisions. When those plans delay care or deny services, staff are left without many tools. This new form provides a direct line to CMS and helps communities advocate more effectively.

It’s easy to push new systems to the back burner. But this one could help. If you’ve run into unreasonable delays, denials, or ongoing admin hassles with MA plans, consider submitting a complaint. CMS will still require appeals for clinical issues, but this tool is for operational concerns. That includes service delays or broken contract terms.

Residents deserve consistency in care. Staff deserve a system that listens. This new form may not fix every problem, but it’s a strong step forward.

Stay well and stay informed!