In this episode of Heart-to-Heart with HealthCap, Angie Szumlinski, Director of Risk Management at HealthCap, talks with Cindy Johnson, Vice President of Clinical Compliance for Atrium Centers, about the latest CMS regulatory changes taking effect at the end of March. Together, they break down the intent behind these updates, including the push for increased oversight and greater consistency in surveys, while also acknowledging the challenges providers face in keeping up with frequent and complex regulatory shifts.

The conversation explores how these changes are playing out in real time, from staffing shortages, particularly among RNs, to the evolving makeup of survey teams. Angie and Cindy also discuss the growing concerns around surveyor discretion, the potential use of photography during surveys, and what that could mean for resident privacy and community operations. The episode wraps with a deep dive into past non-compliance, offering practical insight into how communities can approach documentation and preparedness in a way that supports both compliance and quality care.